This is Ben Cook, founder and president of Hangar 24 Craft Brewing. It has come to our attention through our quality-control process, and customer feedback, that a few recent batches of core beers like Betty IPA and Orange Wheat were not up to our standards, or yours. It is important to note the beers do not pose a health risk, they just exhibit sour notes intended for our other styles.
This affected a limited percentage of our production, and while we moved as quickly as possible to keep it off store shelves, we have become aware that some slipped our grasp. If any of it reached you, let me start by extending a personal apology. We will make it right. Please email info@hangar24brewery.com for instructions on how and where to have it replaced, providing your name, phone number, retail location where the beer was purchased and the city where you reside.
Know that we have evaluated and addressed our production practices to make sure this never happens again. Our commitment to quality includes an open communication with our customers when we fall short. We are part of one of the most loyal communities in craft beer and we will never take that for granted.
Sincerely,
Ben Cook
0 comments (click to read or post):
Post a Comment
Please leave a comment...I do moderate each comment so it may not appear immediately...and please be nice! You can also comment using Disqus (below) or even comment directly on Facebook (bottom).