Converse Now Releases Next-Generation AI Ordering Assistants Utilizing OpenAI's ChatGPT and GoogleBard's Best-in-Class LLMs for nearly 2,000 restaurants nationwide.
Austin, TX August 29, 2023—Converse Now, the leading voice AI technology platform for restaurants,today announced a groundbreaking release of its newest generation of virtual ordering assistants, set to impact millions of guests and thousands of restaurant owners and staff. Refined using generative AIfrom both OpenAI's ChatGPT and Google's Bard, the latest version of Converse Now's own proprietarysoftware takes conversational AI to unprecedented levels in the restaurant world with more natural,free-flowing conversations and exemplary order accuracy.By integrating generative AI with its own technology, Converse Now has equipped its AI engineers withvaluable tools to supercharge its patented and award-winning software. ChatGPT and Bard'senhancements allow Converse Now's voice AIto self-learn at even faster rates, as well as predictlimitless conversation flows with guests using deep learning techniques and massive data sets. Thisprocess allows Converse Now's virtual assistants to 'think like a person' when anticipating how torespond to guest dialogue. The technology can now easily handle complex conversational elements thatpeople typically take for granted when talking to each other but were previously challenging to programinto AI."This is the future of restaurants. In this union of hospitality and technology, we've leveraged generativeAI to create the ideal virtual assistant. (S)he recognizes and fixes problems before they take place,personalizes the guest experience, supports store staff,and drives order counts to unprecedentedlevels,"said Vinay Shukla, Converse Now Co-Founder,and CEO."We're already processing moreinformation than any restaurant voice AI platform out there, and our newest generation of virtualassistants hasfurther widened the performance gap by evolving at breakneck speed."The powerful upgrade solidifies Converse Now as the frontrunner of voice automation within therestaurant industry. Natural, consistent communication and precise order-taking are top priorities forboth guests and restaurant operators. Converse Now's new generation of ordering assistants addressesthese requirements head-on, further enabling restaurant guests and operators alike to adopt voice AI as the default method for drive-thru and phone order-taking.Generative AI has madean impact on many industries already, but the integration of generative AI intorestaurants is set to be one of the largest use cases for this technology in consumers'daily lives. Virtualordering assistants are serving millions of customers, supportinghundreds of thousands of staff, andreshaping operations for owners across the country."With our platform serving more than one million guests every month, Converse Now has the uniqueadvantage of possessing domain-specific and up-to-date proprietary data. The access to this data allowsus to continuously augment and improve these proprietaryLLMs [large language models] and deliver an
even stronger guest experience, thereby creating an upward spiral of continuous improvement,"saidRahul Aggarwal, Converse Now Co-Founder, COO and Chief Product Officer.The latest version of voice AI is now rolling out across the country to nearly 2,000 stores across 46states.About ConverseNowConverseNow provides voice AI-powered virtual ordering assistants for restaurants to automate theorder-taking process from high-volume voice channels such as drive-thru and phone. The market leaderin voice AI for restaurants, Converse Now has developed best-in-class technology that takes limitlessorders with remarkable accuracy, enhancing guest experience while reducing stress for staff anddoubling output during peak hours. Partnering with a growing list of multinational and national brands,ConverseNowhas helped restaurants boost same-store sales up to 30%, increase average ticket morethan 20%, and provide up to 125 hours of additional labor per store each month. For more information,please visithttps://www.conversenow.ai
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